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Baskar Sundaram
Baskar Sundaram
To be successful, a customer service strategy demands to be performed in every area of the organization. It cannot only be a part of the customer-facing teams. Instead, customer service strategy needs to come from the top to bottom and align with the overall vision, and values of an organization. Here are some ways to improve your customer service strategy.
Baskar Sundaram
Baskar Sundaram
When you are working with a multitude of people who come from various places and work at different levels, you need to be diplomatic and cautious when you make decisions. Each time you make a decision you must consider various factors and use personal judgement to arrive at the right conclusion. Failure at being discreet or tactful can adversely affects employee relationship and the company.
Baskar Sundaram
Baskar Sundaram
There many games that people play on a regular basis to avoid taking responsibility. Such people never complete any task properly or on time. Psychological gameplay has been embedded into our culture and society for so long that we start participating in such games from a young age. By understanding how each game works, you can correct yourself and also predict the behaviour of other people.

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