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What is Brand Equity & Why does it Matter?

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Baskar Sundaram

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Sales and marketing used to be like quarreling classmates drawing imaginary lines across the bench. Sometimes they get along but most of the time they want to keep the other off their territory. Yet this does not work in the digital environment. Marketing builds relationships and loyalty while sales bring success.

Digital marketing today aims at building relationships and helping a company’s brand remain relevant in its industry arena. Emphasis is on personalized content experiences. Yes, these can improve the time spent on site stats. Still, the greater goal is to engage the customer while gathering intentional information that helps the marketer provide an even better experience.

The biggest challenge for marketing and sales teams today is penetrating this web of information, such that you are still able to extend your message to your target audience.

The best way to overcome this challenge is to:

Align Marketing with Sales

Any approach or model that hinges on the transaction or the purchasing decision is bound to miss out on the limitless engagements made possible by digital technology. Content is key to these engagements. In fact, it is of utmost importance during that span of time our market has not reached out to our sales team. It is how we penetrate a web full of information and get our message across. And, further down the buyer’s journey, it is what we need to arm our sales teams with: engaging, useful content.

Sales and marketing must work together closely to share their insights into buyer needs, challenges, interests and to better understand what converts a prospect. So, in choosing a framework through which you can align the efforts of your marketing and sales teams, remember these:

  • The path to purchasing is no longer linear. Our customers follow a web of information and go back and forth before making a purchase. The buyer’s journey can takes months at a time or even a few seconds.
  • There are several dimensions to social influence. It is no longer the sole function of your marketing team to build your brand. Keep track of your online reputation. There are several free and paid tools you can use for this.
  • Do not disregard your advocates. Whether or not they are customers, these advocates have social clout that can be to your advantage. When planning your content and video marketing strategies, keep them in mind.
  • Focus on the relationships that you build with those you engage with through your content and video marketing. Do not put the transaction or the purchasing decision as to your end goal; the digital sales landscape does not work that way.
  • Measure your stat and growth. There will be a need to calibrate and re calibrate your approach until you learn the common paths taken by your customers.

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