How and why you should make a quality management plan?

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Baskar Sundaram

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management plan is a blueprint which specifies the way an organization is run, both day-to-day and over the long term.

It is an integral part of an organization allowing one to formalize its structure and operations. Alongside, it ensures that everyone working are on the same page which helps to accomplish goals.

Meanwhile, the content of management plan varies depending on the organization, program, project and the circumstances.

Some of the common categories that need to be addressed in a proposal are:

  • Program Organization – includes an organization chart which shows reporting relationships and describes functions of the proposed program.
  • Program Management – describes the direction of the overall program which is managed by the program management group.
  • Project Management – describes the techniques used to plan, schedule, track and direct project activities within the program.
  • Problem management / escalation – provides a systematic method for identifying and handling problems in a reliable, repeatable and timely manner.
  • Personnel management – contains a description of management of personnel-related affairs such as recruiting, retention, time keeping and benefits.
  • Financial management – describes the fundamentals of financial systems, processes, and safeguards.
  • Quality management – provides a systematic QA/QC approach which is capable to ensure products and services consistently meet quality goals.
  • Risk management – demonstrates a clear understanding of program risks, providing a description of plans and capabilities developed handle risk.
  • Schedule management – provides an overview of the systems and processes that assures consistent maintenance of schedule.
  • Executive management – describes methods for executive leadership to provide oversight and control over the program which successfully meets challenges and delivers quality performance.
  • Interface between customer and contractor at all levels – the bidder utilizes this form to describe his interface at various levels including the executive, program, project, financial, contractual, and other levels.
  • Contract management – describes the processes, procedures, and systems that ensures the delivery of services / products consistently in accordance with both the letter and spirit of the contract.
  • Subcontract management – describes the processes, procedures, systems, and contractual terms which ensures the subcontractors are managed to support requirements and goals.


Emphasising on the steps taken to achieve success in previous projects will enhance relatability and trust of the client.

Tip: The management plan must ensure it is relatable, reliable and client-situation is well studied!

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